Home
0Wishlist

Shopping cart

Viewed
  1. Home /
  2. Page

FAQs

🌹 1. Orders & Payments

Simply browse our shop, add your desired items to the cart, and proceed to checkout. Our website is fully encrypted, ensuring your information remains private and secure.

We accept major debit and credit cards, mobile money, and secure online payment gateways trusted across Africa. All transactions appear discreetly on your bank statement.

Absolutely. ValtiSecret uses the latest SSL encryption and verified gateways to ensure every transaction is 100% safe and confidential.

💋 2. Shipping & Delivery

Yes, ValtiSecret proudly serves customers across the African continent with reliable, discreet delivery.

Delivery time varies depending on your location — typically between 3 to 10 business days. You’ll receive a tracking link once your order has shipped.

Never. All packages are shipped in plain, unmarked packaging with no mention of ValtiSecret or the nature of your order — your privacy is our top priority.

💼 3. Returns & Refunds

For hygiene and safety reasons, opened items cannot be returned. However, unopened products in original packaging may be exchanged within 7 days of delivery.

Please contact our support team within 48 hours with photos of the product, and we’ll arrange a replacement or refund right away.

🔐 4. Privacy & Discretion

100%. We never share or sell your data. Your privacy and security are the foundation of the ValtiSecret experience.

With ValtiSecret, absolutely. Every part of our store — from browsing to checkout — is protected with advanced encryption to ensure safe, judgment-free shopping.

💎 5. Products & Quality

Yes — all our products are sourced from reputable global brands known for quality, medical-grade materials, and body-safe standards.

Each item comes with care instructions. Generally, use mild soap and warm water or a toy-safe cleaner. Always dry before storage.

Yes, ValtiSecret partners with world-class brands to bring authentic, high-quality pleasure products to African customers.

✨ 6. Vendor & Partnership

Visit our Vendor Program page to learn how to join. We welcome creators, sellers, and brands who share our values of quality, trust, and empowerment.

Joining ValtiSecret is free for approved vendors. We only earn a small commission when you make a sale — your success is our success.

🌍 7. Contact & Support

You can contact us via our website’s Contact Page or by emailing support@valtisecret.com. Our team responds within 24 hours, always with discretion.

We’re happy to help! Reach out anytime — your comfort, privacy, and satisfaction come first.

Still have more question? Leave here